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Dr. Brent James (right) provides feedback during a Jan. 11 briefing at the Gateway Academy in the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. James learned about the 59th Medical Wing’s innovative continuous process improvement programs and work toward becoming a high reliability organization. James is executive director of the Institute for Health Care Delivery Research, and vice president, Medical Research and Continuing Medical Education at Intermountain Healthcare in Salt Lake City, Utah.  (U.S. Air Force photo/Staff Sgt. Kevin Iinuma)


Process improvement expert to 59th MDW: ‘You’re leading the way’

Dr. Brent James (right) provides feedback during a Jan. 11 briefing at the Gateway Academy in the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. James learned about the 59th Medical Wing’s innovative continuous process improvement programs and work toward becoming a high reliability organization. James is executive director of the Institute for Health Care Delivery Research, and vice president, Medical Research and Continuing Medical Education at Intermountain Healthcare in Salt Lake City, Utah. (U.S. Air Force photo/Staff Sgt. Kevin Iinuma)

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