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News > TRICARE simplifying life for beneficiaries with online options
TRICARE simplifying life for beneficiaries with online options

Posted 3/19/2014   Updated 3/19/2014 Email story   Print story


by Joe Bela
59th Medical Wing Public Affairs

3/19/2014 - JOINT BASE SAN ANTONIO-LACKLAND, Texas -- While walk-in services will no longer be available at local TRICARE Service Centers nationwide starting April 1, eligible beneficiaries now have access to a full range of services both on the web and by telephone.

With TRICARE's self service web options, available at, customers get access to a wide variety of online features designed to simplify life and help manage medical needs. Services include:

· Enroll in or purchase a plan · File or check a claim

· View referrals and prior authorizations  · Find a doctor

· Change your primary care manager

· See what's covered · Compare plans · Manage prescriptions

Beneficiaries also have access to many self-service features at where customers can create accounts, make payments, chose a primary care provider, verify eligibility, and check on referrals or claims.

By visiting, eligible beneficiaries can update e-mail and mailing addresses in DEERS, and also view eligibility and enrollment information, enrollment cards and other important information about their benefits.

A self-service option is also available by phone at 1-800-444-5445.

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