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Making a difference with PCS moves

  • Published
  • By 17th Logistic Readiness Squadron
GOODFELLOW AIR FORCE BASE, Texas --  Did you move to a new duty location this summer? If so, it's likely you've already unpacked most of the boxes, completed your change of station travel voucher, settled your children into their new schools and tackled new duties at work. Congratulations. But you're not done with your move yet;if you haven't completed your personal property customer satisfaction survey.

Well, survey is not the best way to think of the CSS, instead, think of it as a scorecard or a grade report for both the government and industry organizations involved in moving your belongings the households to your new duty station. Whether this move was the best move ever, average or the worst, completing the short 12-question survey ensures Air Force leadership is aware of how the move went.

The survey results are used in two ways.

First, each military service uses the results to determine how well the origin and destination personal property offices did in assisting the moving servicemember.

Second, the ratings indicate how well the commercial moving company performed and is used to determine how much business they will get from the Defense Department in the future.

Every servicemember who completes the survey can do their part moves can do his part to ensure servicemembers and Defense Department civilians receive a quality move in the future. The survey arrives between seven to 21 days following delivery of a servicemembers property. Servicemembers may also visit www.SDDC.army.mil and select the personal property/POV link to access the survey, or contact the base personal property office.