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Tyndall's CS reengineers, moves functions to AETC

  • Published
  • By 2nd Lt. William Powell
  • 325th Fighter Wing Public Affairs
TYNDALL AIR FORCE BASE, Fla. (AETCNS) --  The 325th Communications Squadron is scheduled to relocate nearly half its network control center functions and about a third of its personnel to the Air Education and Training Command headquarters at Randolph Air Force Base, Texas, beginning Sept. 1.
The move is in response to an Air Force-wide initiative to consolidate network operations as much as possible to more efficiently and effectively manage the computer systems and customer support, said Lt. Col. Curtis Frost, 325th CS commander.

"There may be a few glitches in the road as we go through the transition, but the average person on Tyndall shouldn't even know that this reengineering has occurred," he said. "They should still get consistent, outstanding support whenever they have a computer or network problem."

The difference will be behind the scenes, said Randy Coleman, AETC NCC reengineering program manager.

"The one area where people may notice a difference is after-duty-hour calls to the Tyndall help desk, which will be routed automatically to a technician at the Network Operations and Security Center help desk at Randolph," Mr. Coleman said. "Our promise to the bases is that the NOSC will provide a level of service equal to or better than what the NCC is providing today."

Although many of the squadron members will be moving to Randolph to work at the NOSC, they'll still be managing the Tyndall accounts, which benefits the customers, Colonel Frost said.

"They know our network, they know how it works, and they're the ones who will actually be doing the hands-on managing of our network from far away," the colonel said.

By reducing the number of personnel needed to run the network systems and consolidating the various systems into one, the squadron and the NOSC can make better use of the resources and people they already have, Mr. Coleman said.

"One of the key benefits is having a centralized pool of technical expertise available at the NOSC to support all bases," Mr. Coleman said.

"You don't need as many people to run (the network) when you have consolidated services in a single location," Colonel Frost said. "And if it's all the same equipment across the entire command, people will need only to be trained on one system versus five or six.

"With better trained people and fewer different systems, problems may get resolved faster in the future, and it may save money in the long run," the colonel said.