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Dr. Brent James, an internationally known expert in the field of clinical quality improvement, reviews a handout during a Jan. 11 briefing in the Gateway Academy at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. James learned about the 59th Medical Wing’s work toward continuous process improvement and becoming a high reliability organization. He is the executive director of the Institute for Health Care Delivery Research and vice president, Medical Research and Continuing Medical Education at Intermountain Healthcare in Salt Lake City, Utah. (U.S. Air Force photo/Staff Sgt. Kevin Iinuma)


Process improvement expert to 59th MDW: ‘You’re leading the way’

Dr. Brent James, an internationally known expert in the field of clinical quality improvement, reviews a handout during a Jan. 11 briefing in the Gateway Academy at the Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Texas. James learned about the 59th Medical Wing’s work toward continuous process improvement and becoming a high reliability organization. He is the executive director of the Institute for Health Care Delivery Research and vice president, Medical Research and Continuing Medical Education at Intermountain Healthcare in Salt Lake City, Utah. (U.S. Air Force photo/Staff Sgt. Kevin Iinuma)

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Maj. David Dennison, 359th Aerospace Medicine Squadron, briefs a group of health care consultants at the Randolph Clinic, Oct. 22, 2015, on Joint Base San Antonio-Randolph, Texas. Dennison explained the new sanitization procedures that the clinic implemented to ensure patient safety. (U.S. Air Force photo/Staff Sgt. Michael Ellis)
Dr. Scott Jones, San Antonio Uniformed Services Health Education Consortium dean, leads a discussion about self-leadership during the Interprofessional Clinical Leadership Program Oct. 16, 2015, at the Wilford Hall Ambulatory Surgical Center. The course aims to help 59th Medical Wing leaders improve patient care by mastering multiple clinical and leadership competencies.
Dr. Douglas Casa, Dr. Rebecca Stearns, and Luke Belval of the Korey Stringer Institute instruct Air Force independent duty medical technicians on the proper way to handle someone who is experiencing heat stroke Sept. 29, 2015, at Joint Base San Antonio-Lackland. (U.S. Air Force photo/Staff Sgt. Jason Huddleston)
Airmen watch as Korey Stringer Institute officials Dr. Douglas Casa, Dr. Rebecca Stearns, and Luke Belval demonstrate the proper treatment for patients with heatstroke Sept. 29, 2015, at Joint Base San Antonio-Lackland. (U.S. Air Force photo/Staff Sgt. Jason Huddleston)
Dr. Douglas Casa, Korey Stringer Institute chief operating officer, briefs Air Force personnel on the five key factors to help prevent exertional heat stroke Sept. 29, 2015, at Joint Base San Antonio-Lackland. (U.S. Air Force photo/Staff Sgt. Jason Huddleston)
Tech. Sgt. Raymond Rasing and Staff Sgt. Stephen Souer, 737th Training Support Squadron independent duty medical technicians, along with AirLIFE medical personnel, carry Tech. Sgt. Michael Gibson to a helicopter during the AirLIFE training exercise June 26, 2015, at Joint Base San Antonio-Lackland. The purpose of the exercise is to decrease response time in a real-world medical situation during the "Golden Hour". The "Golden Hour" refers to the hour immediately following an injury during which medical treatment is critical to the survival of severely injured patients. (U.S. Air Force photo by Benjamin Faske)
Tech. Sgt. Kristopher K. Parker receives the Purple Heart from Col. Markus Gmehlin, 59th Medical Support Group commander, Feb. 27, 2015 in the Wilford Hall Ambulatory Surgical Center auditorium, Joint Base San Antonio-Lackland, Texas. Parker, a member of the 59th MDW’s Airman Medical Transition Unit, received the distinguished medal for wounds received in action in May 2014 while deployed to Afghanistan. (U.S. Air Force Photo by Staff Sgt. Jason Huddleston)