Senior Master Sgt. Amy Whitman-Rector, 340th Flying Training Group financial management superintendent, briefs Lt. Col. Brent Drown, 340th Flying Training Group deputy commander on counter measures her group devised to address pay issues that occur when Reserve members transition between pay statuses. Drown stood in for the improvement process champion, 340th FTG Commander Col. Allen Duckworth at the Nov. 19-21 event at Joint Base San Antonio-Randolph, Texas. (U.S. Air Force photo by Janis El Shabazz)