Tech. Sgt. Ecstacy Hardaway, 340th Flying Training Group force management technician, briefs Lt. Col. Brent Drown, 340th FTG deputy commander, on counter measures her group devised to address pay issues that occur when Reserve members transition between pay statuses. Drown stood in for the improvement process champion, 340th FTG Commander Col. Allen Duckworth, at the Nov. 19-21 continuous process improvement event at Joint Base San Antonio-Randolph, Texas. (U.S. Air Force photo by Janis El Shabazz)