The Department of Defense announced August 12, the launch of the DoD Housing Feedback System, an initiative designed to enhance transparency and accountability in DoD privatized military housing. The new system allows active-duty service members, and their authorized dependents to submit feedback on their current leased unit, ensuring that their voices are heard, and their concerns are addressed in a timely manner.
For Maxwell AFB and Gunter Annex privatized housing residents, this will give the nearly 500 tenants living on base another avenue of communication with their privatized landlord to submit feedback and address potential concerns.
The DHFS is now live and can be accessed at https://www.dhfs.mil.
All eligible tenants across the installation are encouraged to use this system to provide valuable feedback and help the department continue to enhance the quality of military housing.
The launch of this initiative is part of DoD’s ongoing commitment to improving the quality of life for service members and their families.
The system opens an additional, high-visibility communication channel for active-duty service members living in privatized military housing and their authorized dependents to submit public feedback related to the condition of their current housing unit and receive a response from their privatized landlord. The DHFS is intended to augment, not replace existing processes for submitting maintenance work order requests. Privatized military housing residents should continue to submit work order requests through their community’s property manager or other regular channels to receive corrective action for maintenance issues.
“The Department of Defense has a moral obligation to ensure that the spaces where our Service members and their families live are healthy, functional, and resilient,” said Deborah G. Rosenblum, Acting Deputy Under Secretary of Defense for Acquisition and Sustainment. “This new feedback system is a critical step to ensuring transparent and timely responses to occupants’ concerns and aligns with Secretary Austin’s priority to Take Care of Our People. We are focused on putting our people’s experiences at the very center of all the work we do.”
The DHFS home screen includes options to access official OSD / Military Department housing webpages that include web links where they can:
- Submit a maintenance work order for repair directly with the landlord’s property management office.
- Initiate the dispute resolution process if unsatisfied with their work order experience.
- Find a copy of the privatized housing Tenant Bill of Rights.
- Locate contact information for the Military Housing Office and privatized landlord or their property manager.
- Access the DoD Hotline website if there are concerns about retaliation for submitting feedback.
In total Maxwell AFB and Gunter Annex housing consists of more than 500 homes, housing nearly 500 tenants and more than 1,000 dependents. At Maxwell AFB, military family housing is privatized and Maxwell Family Housing, a Hunt Military Community, owns the family housing and is responsible for maintaining, repairing, constructing and managing the community.
“The information gathered in this feedback system will be critical to providing the Military Housing Office and Hunt Military Communities with candid, unfiltered concerns, and compliments. To give our best possible effort in taking care of Airman and their families, this will be a powerful tool,” said Brian White, 42d Air Base Wing privatized housing resident advocate.
To contact Maxwell Family Housing, visit https://www.maxwellfamilyhousing.com/contact-us